If You Have Not Received Our Reply

Thank you very much for visiting the Katsurahina website.

Recently, we have received an increasing number of inquiries from customers who report that they have not received our reply emails.In particular, for customers using Gmail (@gmail.com), our replies may be automatically filtered into the spam folder.

As a general rule, we always respond to inquiries within one to two days.

If you have not received our reply, we kindly ask you to check the following:

• Spam / Junk Mail folder

• Trash / Deleted Items folder

• Email settings (spam filters, domain settings, etc.)

  
  

If you are still unable to locate our reply,we would greatly appreciate it if you could contact us by phone.

We sincerely apologize for any inconvenience this may causeand thank you for your kind understanding.